Adding documents to your confirmation emails is a really useful way of including important information, ahead of your event.

The attached documents will then be included in the booking confirmation email and the event reminder email for your event, as a link to the file.

This article covers:

How to attach a document

Firstly make sure that you've uploaded your document to your Bookwhen Files library shown below. (You will need to have Account owner status on your account, to be able to add to files to this library):

Then select Upload files:

Then Select files to choose the file you want to upload. When the file has been successfully uploaded to your Bookwhen account, you can then select Done. Managing your files on Bookwhen is covered further here.


Now right-click the blue hyperlink below your new uploaded file, and select Copy link:

With this link copied, navigate to your Schedule page, and select the entry you would like to add this document to and select Edit entry:

Then scroll down the Information settings to Booking confirmation message. Then paste your copied document link into this box and Save. This document link will now be included in the confirmation and reminder email for this entry.


Formatting the document link

You may wish to use Markdown to format the link and how it appears in the email. For example to show the document title rather than the full link. To do this insert the text you would like to appear in square brackets [ ] and the file link next to it in curved brackets ( ):

[Example document] (https://files.bookwhen.com/994vneg0n0jw/kx3rj4jhvp8z/uploaded_file)

The link will then be shown in the email as - Example document

It's important to make sure that there is no space between the two sets of brackets when you're applying this to your entry - ](. Markdown is explained further here.

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