By following these instructions, you can change the date, time, or duration of any event in your schedule with confirmed bookings. The system moves confirmed attendees automatically onto the new date/time/duration that you have rescheduled.
Event reminder emails will be updated to the new date/time/duration and the View booking button link in their booking confirmation email. If customers log into their Bookwhen booker account to view their booking, they will also see the updated date/time/duration.
This article covers:
💡 Please note that the system will not notify them of any changes, so they will need updating if needed. Please also note that unique links also change when you amend the date/time/duration, so if you have your links posted externally, these will need amending too.
Changing single events
To reschedule a single event on your schedule, first select the entry you want to change on your Schedule page to highlight it.
Then select the down arrow next to Edit entry then from the drop-down menu Change event date/time:
You will then be presented with the option to change this event's date, time, or duration. Once rescheduled, make sure to select Save changes:
There are a couple of ways to reschedule a course date on your schedule.
The first way is to select the course you want to change on your Schedule page to highlight it. Then select the attendee's icon 👨👧👦 for the date/time you want to reschedule:
On this next page, you can then select from the Options drop-down menu Change event date/time to reschedule this course date:
You will then be given the option to change this course date, time, or duration. Once rescheduled, make sure to select Save changes:
The second way is to filter your schedule by selecting the Filter items:
Then tick the Expand courses box:
Select the date in your course from your schedule, then Edit entry drop-down menu. From here, please select Change event date/time:
To reschedule multiple dates on a course, you will need to repeat this process above for each date separately.
✨ If you have any questions, please get in touch with the support team via live chat or email at firstname.lastname@example.org
Tags: change date, change the date, date change, change