You can easily change the date, time, or duration of any event in your schedule with confirmed bookings by following these instructions.
📹 You can also watch a video about rescheduling on our YouTube channel here.
This article covers:
Confirmed attendees will be automatically moved onto the new date/time/duration that you have rescheduled. However, please note, they will not be notified of any changes automatically, so will need updating if needed.
Although event reminder emails will be updated to the new date/time/duration automatically. As well as the View booking button link in their booking confirmation email. If a customer logs into their Bookwhen booker account to view their booking, they will also see the updated date/time/duration.
Rescheduling single events
To reschedule a single event on your schedule, firstly select the entry you want to change on your Schedule page so that it is highlighted.
Then select the down arrow next to Edit entry then from the drop-down menu Change event date/time:
You will then be presented with the options to change the date, time or duration of this event. Once rescheduled make sure to select Save changes:
To reschedule a course date on your schedule, firstly select the course you want to change on your Schedule page so that it is highlighted.
Then select the attendee's icon 👨👧👦 for the date/time you're wanting to reschedule:
On this next page, you can then select from the Options drop-down menu Change event date/time to reschedule this course date:
You will then be presented with the options to change the date, time or duration of this course date. Once rescheduled make sure to select Save changes:
To reschedule multiple dates on a course, you will need to repeat this process above for each date separately.