Occasionally, attendees may experience difficulties with reCAPTCHA when booking. Understanding common issues and how to address them helps ensure a smooth booking process and reduces frustration for your customers.
This article explains how to troubleshoot reCAPTCHA issues reported by attendees and maintain a seamless booking experience.
Common causes
Attendees may encounter reCAPTCHA issues when:
Their browser is out of date
Cached files or cookies interfere with website functionality
Browser or device settings block JavaScript or pop-ups
Security software or extensions prevent reCAPTCHA from loading
Steps to guide attendees
To resolve issues, suggest the following actions:
Update the browser
Using the latest version avoids compatibility issues with reCAPTCHA.
Clear cache and cookies
Removing stored data can fix conflicts preventing reCAPTCHA from running.
Check browser settings
Ensure JavaScript and pop-ups are enabled, as reCAPTCHA relies on these features.
Try another browser or device
Testing on a different setup can identify whether the issue is specific to their device.
When to escalate
If the attendee still experiences issues:
Ask for details such as device type, browser version, and screenshots of the problem
Contact us with this information so the team can investigate further