This article covers:
Why you may need to resend a confirmation email
There are a few scenarios where you might need to resend the booking confirmation email to one of your customers:
The customer lost or deleted the confirmation email.
The initial email address was incorrect; you fixed this, and now the customer requires a copy as they didn't receive it the first time.
You have updated the date/time or location of your event and would like to update your customers.
💡 To note: It's not possible to resend the booking confirmation email if one or more entries containing booked events have been deleted.
Resending to a single customer
To resend a confirmation email to a single customer:
Find the booking by selecting Bookings from the left-hand menu, then searching for it in the list.
Once found, select the booking reference hyperlink to open the booking. Then, select Resend confirmation emails:
Check the recipient details, review when the last email was sent, then select the Resend button:
Resending to all attendees of an event
To resend confirmation emails to all attendees on a specific time/date:
Open your Scheduling list.
Select the entry from your schedule, then the Attendees button to open the attendee list:
Select the Options drop-down menu, then Resend confirmation emails:
This automatically resends the confirmation emails to all of the attendees booked for the selected event only.
Differences between email resend options
If you amend an entry name after a customer completes a booking, the confirmation email might not reflect the updated name. This is important to note when resending a confirmation email, as although the emails look the same, they differ slightly:
Resending to a single booker: Uses the title as it was when the booking was made.
Resending to all attendees of an event: Uses the latest entry title (this may look different if you amended it after the customer completed their booking).
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Tags: resend, resending