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Resending confirmation emails

Useful if the customer deleted the email, their email address was incorrect or your event has changed.

Anni avatar
Written by Anni
Updated today

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Why you may need to resend a confirmation email

There are a few scenarios where you might need to resend the booking confirmation email to one of your customers:

  • The customer lost or deleted the confirmation email.

  • The initial email address was incorrect; you fixed this, and now the customer requires a copy as they didn't receive it the first time.

  • You have updated the date/time or location of your event and would like to update your customers.


Resending to a single customer

To resend a confirmation email to a single customer:

  1. Find the booking by selecting Bookings from the left-hand menu, then searching for it in the list.

  2. Once found, select the booking reference hyperlink to open the booking. Then, select Resend confirmation emails:

    Booking example with an arrow pointing at the 'Resend confirmation' emails option

  3. Check the recipient details, review when the last email was sent, then select the Resend button:

    Resend confirmation email screen showing the resend button


Resending to all attendees of an event

To resend confirmation emails to all attendees on a specific time/date:

  1. Open your Scheduling list.

  2. Select the entry from your schedule, then the Attendees button to open the attendee list:

    Scheduling page with arrow pointing at the 'Attendees' button

  3. Select the Options drop-down menu, then Resend confirmation emails:

    Attendee list with arrow pointing at the 'Resend confirmation emails' option within the 'Options' drop-down menu

This automatically resends the confirmation emails to all of the attendees booked for the selected event only.


Differences between email resend options

If you amend an entry name after a customer completes a booking, the confirmation email might not reflect the updated name. This is important to note when resending a confirmation email, as although the emails look the same, they differ slightly:


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Tags: resend, resending

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