If you have accidentally deleted an entry or changed your mind about your setup, there are a few different steps you can take.
This article covers:
Recovering a deleted 'red line' entry
Deleting a date/time/duration from within an entry with associated bookings creates a 'red line' entry.
To recover the entry, please contact us via live chat or email with the entry name.
Recovering an entry deleted from the 'More Options' tab
If you have deleted an entry via the More options tab within your entry, for example:
⚠️ Please contact us via live chat or email as soon as possible to recover it. We can only recover the entry within a couple of days after the deletion. Once that time passes, the system will hard delete it, which makes it unrecoverable.
Recovering a delete date within a recurring schedule
If you have accidentally deleted a single date from a recurring schedule, open the Dates & Times tab within your entry and select the schedule on the right-hand side of your screen:
Scroll down to the Excluded dates section. Select the blue hyperlinked date:
A confirmation message will then pop up. Select OK to add the time back into your schedule:
💡 Remember to save your changes before exiting the screen.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺
Tags: accidentally, deletion, accident, delete