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Deleted entries

Learn the steps on how to recover a deleted entry

Anni avatar
Written by Anni
Updated over a week ago

If you have accidentally deleted an entry or changed your mind about your setup, there are a few different steps you can take.

This article covers:

Recovering a deleted 'red line' entry

Deleting a date/time/duration from within an entry with associated bookings creates a 'red line' entry.

To recover the entry, please contact us via live chat or email with the entry name.

Recovering an entry deleted from the 'More Options' tab

If you have deleted an entry via the More options tab within your entry, for example:

Entry setup screen with an arrow pointing at the 'Delete this entry' button within the 'More Options' tab, highlighting what users can click to delete their entry.

⚠️ Please contact us via live chat or email as soon as possible to recover it. We can only recover the entry within a couple of days after the deletion. Once that time passes, the system will hard delete it, which makes it unrecoverable.

Recovering a delete date within a recurring schedule

If you have accidentally deleted a single date from a recurring schedule, open the Dates & Times tab within your entry and select the schedule on the right-hand side of your screen:

Dates & Times tab setup with an arrow pointing at the recurring schedule on the right-hand side, indicating where users should click to edit the schedule.

Scroll down to the Excluded dates section. Select the blue hyperlinked date:

Dates & Times setup with an arrow pointing at the excluded dates at the bottom of the schedule setup.

A confirmation message will then pop up. Select OK to add the time back into your schedule:

Pop up message example highlighting to users what to expect when they add an excluded date back into their schedule.

💡 Remember to save your changes before exiting the screen.

💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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Tags: accidentally, deletion, accident, delete

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