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FAQ: Google indexing

Learn what to do when your page isn't showing in online search results

Anni avatar
Written by Anni
Updated over a week ago

💡 Please note: The inclusion of the public page in search sites is only available on paid plans (Lite and above).

The Include in web search results checkbox within the Customise page settings on your public page controls whether we add a "NO INDEX" tag to the page’s HTML:

Customise page settings with an arrow pointing at the 'Include in web search results' checkbox

What does this mean?

This means that search engines, like Google, need to revisit (or "re-crawl") your page to detect any updates or changes. How often this happens depends on how frequently the page is crawled.

  • If the page appears in search results, it’s likely crawled more often.

  • If the page isn’t linked from other pages, it might be crawled less frequently.

We don’t have control over when or how often Google’s bot crawls and retrieves a page. This process can take anywhere from a few days to several weeks.

✨ For more details, refer to the official Google information.


Results not appearing on Google

If your page isn’t showing up on Google or another search engine, try these steps:

  1. Update event names to include your business name (e.g. "Growyoga Somatic Movement" instead of "Somatic Movement").

  2. Link your Facebook page or website to your Bookwhen public page.

  3. Add 'General information' to your public page, which will be used as a meta description in search results. For example:
    "At Grow Yoga, we offer small, relaxed, and friendly yoga classes in Oxford. Our Vinyasa-based classes draw on other styles to promote a full yoga mind and body experience. Come try our classes to emerge refreshed and renewed."

  4. Link your social media accounts in the Account details page.

  5. Claim your Google business profile by searching your business name and clicking 'Own this business?' to add your Bookwhen public page link as your website/contact info.

If your page still doesn't appear, please contact support via live chat or email. We can help request indexing, but please note it may take time, and we can’t guarantee its position in search results. 🙏


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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