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FAQ: Google indexing

Learn what to do when your page isn't showing in online search results

Anni avatar
Written by Anni
Updated over a week ago

💡 Please note: The inclusion of the public page in search sites is only available on paid plans (Lite and above).

The checkbox for Include in web search results controls whether or not we include a "NO INDEX" tag in the HTML for the page.

👉 This means that Google (and other search engines) will have to 're-crawl' a page in order to detect any changes.

This setting is controlled externally, and how quickly the changes are implemented depends on how often the page is crawled. For pages clicked through from a search result, this could be more often or less often if the page isn't linked to from anywhere at all.

Unfortunately, we cannot control when and how often a Google bot crawls and retrieves a page. This process takes time, which can range from days to weeks.

The official Google information for reference:


Results not appearing on Google

If your page isn't appearing on Google or another search engine, there are some steps you can take:

  • Change the event name to include the business name. For example, ‘Growyoga Somatic Movement' instead of 'Somatic Movement’.

  • Link any existing Facebook page or website to your Bookwhen public page.

  • Consider signing up for a Google Business account. This should also help increase the visibility of the Bookwhen public page.

  • Add a 'General information' to the public page, as this will be pulled into the result as a meta description.

    • E.g. "At Grow Yoga, we offer small, relaxed, and friendly yoga classes in Oxford. Our Vinyasa-based classes draw on other types to promote a full yoga mind and body experience. Come try our classes to emerge refreshed and renewed."

  • Link social media accounts to the Account details page if there are any.

  • Claim the Google business profile by searching the business name and then clicking 'Own this business?'. Follow the steps to get the profile and add the Bookwhen public page link as the website/contact info.

If these don't work either, please contact support via live chat or email, who can speak with the team to push a request for indexing. However, please note that it can still take time to appear in the search, and we cannot promise where it will be placed in the search results. 🙏


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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