Finding the account details section
To find the Account details section:
Selecting Account from the left-hand menu.
Select Account details from the Account menu:
Adding your details
To add your business information:
Select Edit:
You can add your business name, email address, contact number, sector (such as "Arts & Crafts") and any social media links.
The information you add will appear on the footer of your Public pages.
For example:
Deleting your account
If you wish to delete your Bookwhen account, select Delete your account at the bottom of the Account details page:
When you request to delete your Bookwhen account, the process starts immediately. The request is marked as pending and can take up to 72 hours to fully complete while your data is removed from the system.
During this time, you can still cancel the deletion request if you change your mind.
Once the account is deleted, all settings, customer data, and booking data are permanently removed. You will no longer have access to any features or information linked to the account.
Alternative option: switch to the Free plan
Instead of deleting your account, you can cancel your subscription and move to the Free plan. This keeps your settings, customer data, and booking data, while avoiding permanent deletion.
Free plan limitations
The Free plan is designed for users running free events and includes:
Up to 50 bookings per month
1 admin user and 1 schedule page
Limited feature access, including:
Payments and discounts
Ticket transfers
Passes
Waiting lists
Reminder emails
Special cases
If you have multiple accounts, such as a business (event organiser) account and a customer (booker) account, deleting one will not affect the other. For example, deleting your event organiser account will not impact your booker account.
FAQs and common concerns for account deletion
How long does it take for my account to be deleted?
The deletion process typically takes up to 72 hours to complete. During this time, your request is marked as pending, and all associated data will be erased once the process is finalised.
Can I reverse the deletion process?
Yes, you can cancel the deletion request during the pending period. After that, deletion is permanent and cannot be reversed. Alternatively, you can switch to the Free plan to retain access to your data and settings.
Will deleting my business account affect my customer account?
No, deleting a business account (event organiser) will not impact a separate customer (booker) account.