If a customer has mis-spelt their email address, you may notice it's marked as 'invalid' on their customer profile page

To fix their email address, you should navigate to their profile page and click on the details tab on the left:

Once there, simply click fix email address on the right hand side. You can decide whether to send an email to the customer confirming the fix has taken place.

Once you fix an email address, you might also want to consider re-sending the confirmation emails for upcoming bookings

Please note:

  • The fix function should only be used to update the email of a customer, rather than transfer the profile to the email address of a different person.
  • The function will only work where Bookwhen can positively identify the email address as invalid. If you suspect an email is wrong but it's not marked as invalid, then please contact support to request an email fix.
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