If a booker has misspelt their email address, you may notice it's marked in red as an Invalid email on their customer profile page.

To correct this, select the Details tab on their page, then Edit underneath their email address:

You can then enter the correct email address and select Continue:

You can choose if you want to email the booker confirming the change. Select the tickbox (as shown below), then Confirm to make the update:

Once you have corrected an email address, you can resend the booker's confirmation email for their upcoming bookings. You can read a further explanation of this process here.


💡 To note:

  • This function is only available when Bookwhen can positively identify invalid email addresses.

  • If you suspect an email is incorrect, but it isn't in red as invalid, please get in touch with support on live chat or email support@bookwhen.com to request an updated email address, quoting both the email address as it is currently and what support should update this to.

  • You should only use this function to update the invalid email address rather than transfer the profile to the email address of a different booker to avoid breaching GDPR.

Did this answer your question?