Help for bookers

Bookwhen has created a help centre here specifically for your bookers where they can find guidance on:

How to book

• Tickets

• Passes

• Booking a Group ticket

• Booking a Course ticket

• Adding attendee information

• Payments

Bookings

• Cancelling a ticket

• Transferring a ticket

• Using Discount Codes

• Waiting Lists

Events

• Finding your event

• Finding Event Organiser information

• Accessing online events

Memberships

• Memberships Overview

• Joining a Membership

• Cancelling a Membership

Managing your account

• Account & Password

• Accessing your account

• Changing your email address

FAQs

• Adding a booking shortcut to your mobile device home screen

• Who to contact if you have any questions

• Accidentally creating an Event Organiser account

Sharing help centre links

You can share these links wherever you feel they are needed, including event descriptions, ticket details, etc.

To add a link to these fields:

• Select your entry from your Schedule and select Edit entry:

• Find the 'Description' box under the Information tab or 'Ticket details' in Tickets & costs tab (you may have to choose the pencil and paper 📝 icon to edit a ticket if you have more than one set up):

• Enter the link and whatever text you wish to appear in this format:

  <a href="http://support.bookwhen.com/en/collections/3587100-booker-help-centre" target="_blank">The text you want to appear here</a>

  
  href= is followed by the link you want to point to; the link should be enclosed in " " marks
  
  target="_blank" means that the link will open in a new browser tab (you can take this out if you don't want this to be the case).

The text that appears between > and </a> is what will show to your bookers in the event description/ ticket details.

We understand that no one knows your bookers' needs better than you do, so please get in touch if there is any further guidance you would like to see added to their help centre ✨

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