If an email is not formatted correctly it will be marked as such and you should be able to fix it as an invalid email using the process described here

If an email is found to be valid but you still need to change it, perhaps because there is a typo in the bookers name, or they have changed email address, you must contact Bookwhen’s support team to complete the edit.

Bookwhen cannot change an email for you unless we are confident that the new email address is still associated with the person that the original booking/customer record was. The reason for this is explained in more detail below.

If previous bookings exist for the email address that is being changed you should not change it as a way of transferring a booking to another customer. In these cases, the original booking should be cancelled with a new booking created for the new customer.

What does Bookwhen have to consider before changing an email?

An email address is used on Bookwhen to define a customer. So, all the personal data that you have collected on them, not to mention any other bookings they might have completed, is linked to the email address.

If an email is changed it can potentially allow another person to access that data, which would be in contravention of the GDPR (and generally poor form!). In addition, as bookings are linked to the email address provided, any changes could also confuse your booking history and attribute bookings to the wrong person.

For these reasons the Bookwhen team needs to ensure that changes to this field are not going to cause any problems. The quickest way to reach us is through our website chat, you can also email support@bookwhen.com if you prefer. 

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