Although Bookwhen doesn't currently have functionality designed to accept deposit payments, this article outlines how you can use a ticket to take a deposit payment via Bookwhen and manually collect the remaining amount later.

This article covers:

Please note: Ticket costs are available on the Lite plan or above.

Ticket setup

Under the Tickets and costs tab, you can decide how to set up your tickets for the event. You can choose only to make a deposit, take the total amount, or give both options.

Here's an example of how this can be set up:

❗️ It's important to clarify that this ticket is not fully paid by utilising the ticket name and details fields.


Here's how the above example looks for your bookers:

Important notes

  • Once a booker has purchased a deposit ticket, there will be no further interaction between them and the Bookwhen system.

  • The outstanding payment must be collected manually directly from the booker.

  • We recommend that you outline this process with the booking confirmation message so your bookers know what to expect.

Payment providers like Stripe allow you to send an email invoice for the remaining amount to the booker. Alternatively, you can leave bank details in the booking confirmation email or send a separate email with these instructions and details. 

It's not possible to note who has paid the total amount in Bookwhen, as the system classes the deposit payment as full payment and will not consider any remaining amount as owed.

Using a second ticket on the same entry to collect the outstanding payment won't allow the same attendee to book themselves onto the same event twice, as the system views this as a 'double-booking'. This means they won't be able to proceed with the booking when entering the same attendee email a second time.

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