Although Bookwhen doesn't currently have functionality designed to accept deposit payments, this article outlines how you can use a ticket to take a deposit payment via Bookwhen then collect the remaining amount at a later date manually.

Ticket setup

Under 'Tickets and costs', you can decide how to set up your tickets for the event. You can choose only to make a deposit, take the total amount, or give both options.

Here's an example of how this can be set up:

It's important to clarify that this ticket is not fully paid by utilising the ticket name and details fields.


Here's how the above example looks for your customers:

  • Once a booker has purchased a deposit ticket, there will be no further interaction between them and the Bookwhen system.

  • The outstanding payment must be collected manually directly from the booker.

  • We recommend outlining this process with the booking confirmation message, so your bookers know what to expect.

Payment providers like Stripe allow you to send an email invoice for the remaining amount to the booker. Alternatively, you can leave bank details in the booking confirmation email or send a separate email with these instructions and details. 

It's not possible to make a note of who has paid the total amount in Bookwhen, as the system classes the deposit payment as full payment and will not consider any remaining amount as owed.

To note:

- Using a second ticket on the same entry to collect the outstanding payment won't allow the same attendee to book themselves onto the same event twice, so they won't be able to proceed with the booking when entering the same attendee email a second time. 

Did this answer your question?