✨ Please note: Online payments are available on the Lite plan or above.

To connect your PayPal account with your Bookwhen account, you'll need to ensure you have a PayPal business account.

This article covers:


Creating a PayPal business account

You can create a new PayPal business account via Bookwhen by selecting Settings, then Payments. Then select Setup next to the PayPal option, Connect with PayPal button. You will then be redirected to PayPal to create your new Account.

Alternatively, you can head here to register directly with PayPal for a PayPal business account.

You will need to submit information regarding your business and bank account. Once this information is submitted and verified, you're up and running and can connect your Account with your Bookwhen Account.

💡 To note: PayPal doesn't allow multiple Bookwhen accounts to be connected to the same PayPal account.



Converting your personal PayPal account into a business account

You will need a PayPal business account to accept online payments via Bookwhen. If you have an existing PayPal personal account that you wish to use, you can upgrade your personal Account to a business account by following these directions:

  1. Head to PayPal, log in to your Account and select the settings icon ⚙️ in the top right.

  2. Then select the Convert to a business account option at the bottom.

  3. You will then need to enter your Business Information and select Agree and Convert Account.

Suppose you have already attempted to connect your PayPal personal account. In that case, you will need to upgrade your Account to business as explained above, then select Reauthenticate PayPal to update the integration to business.


Connecting your PayPal account with Bookwhen

  1. To connect your PayPal account with your Bookwhen, ensure you're logged into your PayPal account on another tab or window on your web browser.

  2. Head to the Payments section under Sales tools on your Bookwhen Account in a new tab. Please note - that you will need to be an Account Owner to access this page.

  3. Then select Setup next to the PayPal option, then the blue Connect with PayPal button:

4. You should have successfully integrated your PayPal account with your Bookwhen Account.

The system will process all online payments made on your bookings via PayPal. You can add your Refund policy on this page by selecting Edit to the right of currency. This will then appear in the footer of your public page.

You can also add online payment fees to your PayPal settings by selecting Edit next to PayPal.


Verifying your PayPal account

After integrating, please follow these verification directions if your PayPal account appears as Unverified.

How to amend your PayPal settings to allow clients to pay without a PayPal account


Using PayPal in an iframe

PayPal checkout can experience some errors within an iframe, as PayPal performs a lot of additional security checks, and sometimes this doesn't work inside the iframe as they are continually changing their security measures. This isn't always communicated to Bookwhen as PayPal continually develop its security features for various browsers and does testing of its own, which doesn't always work in iframes. If you experience or hear reports of an error, you can direct bookers to your public page without the iframe.

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