Course tickets allow you to set a fixed start and end to a set of events. This means bookers only need to buy one ticket, as that ticket groups and covers all dates added within the entry. You can read more about courses here.

For this reason, the course tickets aren't flexible, meaning there isn't a way to cancel one attendance within the course, as one ticket covers the entire course duration.

There are a couple of ways around this. You can either:

  • Cancel the course ticket (the whole course) and rebook the booker using 'drop-in' or 'single-day' tickets if available.

  • Alternatively, you can leave the original booking as-is and manually refund or issue credit for the date the booker can't attend. Then, you can increase the individual date's capacity to allow other bookers to book the space.

It's a good idea to also download the bookings or attendance CSV file from your Bookings tab:

Doing this allows you to record any notes on transactions or bookings that cannot be recorded within Bookwhen for your personal reference.

✨ If you have any questions, please get in touch with the support team via live chat or email at support@bookwhen.com

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