If one of your bookers has cancelled their booking, Bookwhen will automatically show them as requiring a refund on your Bookings tab. You'll notice Bookwhen highlights the refund value in red.

Bookwhen won't automatically refund a booker when you or they cancel a booking; to give you complete control over your bookings. This means that you manually control when a booker receives a refund and how much is refunded. If you'd like to perform a refund for a booking:

  • Then select the booking you'd like to action a refund for by selecting the booking reference code:

  • On the right-hand side, select the View payment link:

  • Selecting this link takes you through to this payment on the website of your chosen payment provider. You may need to log into your payment gateway account.

  • You can then process the refund:

Refunding via Stripe

Refunding via PayPal

Refunding via Worldpay

Instead of refunding your booker, you may decide to transfer their ticket or provide the booker with credit in the form of a unique discount code.

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