If one of your customers has cancelled a booking that they've already paid for, then bookwhen will automatically show them as requiring a refund in the bookings list. If so, you'll notice the refund value is highlighted in red.
At the moment, bookwhen will not automatically refund a customer when this happens. This means you manually control when a customer receives a refund. If you'd like to perform a manual refund for a booking:
- Click on the bookings tab.
- Select the booking you'd like to action an invoice for by clicking on the booking code (e.g. WFT4G).
- Now, on the right hand side click the View payment link.
- You'll now be taken through to the website of your chosen payment provider. From here, log in if necessary and click the action for refund.