What is a Pass?

A pass lets you purchase a block of classes at a set price, which you can redeem later.

💡 Passes are optional for event organisers. Some may choose not to offer them, and they set the price and number of uses.

Purchasing passes

If offered by your event organiser, there are two ways of finding a pass:

If your event organiser offers passes, a "Passes" tab will appear at the top of their page. For example:

To add a pass to your basket from the passes tab:

Select Passes.
Use the Select button to add the pass to your basket:
Once added, select the Select more button to return to the schedule and add a valid ticket to your basket.
Add the ticket to your basket by selecting the Select button:
You can either select additional tickets or continue to your basket by choosing View selections:
Review your basket. 'Pass use' will appear under the price of the ticket, and you won't be charged for the valid ticket:
Select Book now to proceed with checkout.
The system will ask you for your email address:
Add the Attendee details plus any further information required by the event organiser:
To complete the booking, select Continue. You will then be asked to provide card details or accept the offline payment terms.

💡 Please note: To purchase a pass, you need to select at least one ticket included in the pass during the same transaction.

To add a pass to your basket:

Select the event you want to book from the event organiser's schedule.
On the right, below the class details, choose the pass you'd like to purchase.
A new pop-up window with the pass description will open.
Choose Select to add the pass to your basket, then close the window by selecting the (x) at the top.
To purchase a Pass, you must select at least one ticket included in the Pass in the same transaction.
After adding the pass to your basket, choose the ticket by selecting the Select button:
You can either select additional tickets or continue to your basket by choosing View selections:
Review your basket. 'Pass use' will appear under the price of the ticket, and you won't be charged for the valid ticket:
Select Book now to proceed with checkout.
The system will ask you for your email address:
Add the Attendee details plus any further information required by the event organiser:
To complete the booking, select Continue. You will then be asked to provide card details or accept the offline payment terms.

You cannot redeem a pass against a course, group, or free ticket.
If your account has multiple passes, eligible ticket purchases will be redeemed against the oldest pass, not the one with the most recent expiration date.
It might not be possible to book yourself and another attendee onto a class using the same Pass, as this depends on the pass settings set by your event organiser. In this case, each pass holder must complete their booking.

💡 To note

Discount codes overrule pass uses, meaning if you enter a discount code and have a valid pass, the system will redeem the discount code.
If you'd prefer to use a pass use, please remove the discount code by selecting the cross (x) to the right of the code.

📹 Please refer to our short video for an overview of the entire process:

💬 Any questions? Please reach out to your Event Organiser directly.