Bookwhen provides a dedicated help centre for your customers. The centre offers guidance on booking events, managing tickets, and troubleshooting common issues, making it easy for them to get the support they need.
This article explains where your customers can find assistance and guidance when booking onto your events.
Booker help centre topics
How to book
Bookings
Events
Memberships
Managing your account
FAQs
Sharing help centre links
You can share the customer help centre links wherever you feel they are needed, including event descriptions, ticket details, etc.
Creating the link code
If you would like to add a link to your entry, you'll first need to create the code that you'll later paste into your entry. For example:
<a href="http://support.bookwhen.com/en/collections/3587100-booker-help-centre" target="_blank">The text you want to appear here</a>
href= is followed by the link you want to point to; the link should be enclosed in quotation marks.
target="_blank" means the link will open in a new browser tab (you can remove this if you prefer it to open in the same tab).
The text between > and </a> will display to your customers in the event description or ticket details.
Adding the link code to the entry
Once created, you can add the link to your entry. To do this:
Copy the link, then open your Scheduling page.
Select your entry from your schedule list, then Edit entry:
You can add the link to the entry description or within the ticket details. To do this:
Select the Information tab and paste the code containing the link to the Description field:
Then, select the Tickets & Costs tab, then the pencil and paper 📝 icon to open the ticket settings:
Paste the code containing the link into the Description field:
Select Update ticket to save the ticket, then Save or Save & Exit to save the entry.
💬 Need extra help?
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Thank you! 🕺