This article covers:

Please note: Payments can only be taken on the Lite plan or above.

Online payments

You can advertise prices and accept online payments on any paid plans and our free trial.

To accept online payments, you first need to secure the services of one of our approved payment gateways. Your chosen payment gateway takes a small transaction fee for its online payment infrastructure. The revenue you collect from online payments is then received directly into your payment gateway account.

💡 Bookwhen does not charge you any additional costs beyond your chosen plans subscription cost. We also do not receive any revenue from your payments or any other incentives from the available payment gateways.

Available payment gateways on Bookwhen:
  • Stripe - Bookwhen recommends. Stripe is quick to set up, and the checkout process for your clients is simple card payment. To learn how to connect your Bookwhen account with Stripe, see here.

  • PayPal - An industry leader in online payments. Please note: Often, a PayPal account is required from your clients to complete payment. However, you can enable guest payment in your PayPal settings here. To learn how to connect your Bookwhen account with PayPal, see here.

  • Worldpay (UK & IE Only) - Please note the initial setup can be more involved than connecting with Stripe or PayPal. To learn how to connect your Bookwhen account with Worldpay, see here.

    • ⚠️ Please be advised that Worldpay have recently updated their payment gateway with their existing WPOP integration being closed from the 14th of October 2022. If you have any questions or issues, please contact support via live chat or email

You can read further about the differences between PayPal and Stripe here.

Further information about online payments:

  • You can read about the fees charged by payment gateways here.

  • You can read about the countries and currencies supported by your payment gateway here

  • You can read about setting up payments here

  • You can find the requirements for taking payments online here.

Offline payments

You can also provide your bookers with the choice to pay offline. This option is explained in further detail here.

Offline payments are customisable instructions presented to customers at checkout and in their booking confirmation emails.

For example:

Once payment is received, you can mark the booking as paid by following these instructions.

💡 To note: As offline payments are taken and managed outside of Bookwhen, you will need to manually record the payment on your account or chase your booker for any outstanding payments. See here for more information on emailing your attendees.

✨ If you have any questions, please get in touch with the support team via live chat or email at

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