This article covers:


Online payments

You can advertise prices and accept online payments on any paid plans and our free trial.

To accept online payments, you firstly need to secure the services of one of our approved payment gateways. Your chosen payment gateway takes a small fee per transaction for using their online payment infrastructure. The revenue you collect from online payments is then received directly into your payment gateway account.

Bookwhen does not charge you any additional costs beyond your chosen plans subscription cost. We also do not receive any revenue from your payments or any other incentives from the available payment gateways.

Available payment gateways on Bookwhen:

  • Stripe - Bookwhen recommends. Stripe is quick to set up, and the checkout process for your clients is simple card payment. To learn how to connect your Bookwhen account with Stripe, click here.

  • PayPal - An industry leader in online payments. Please note, often a PayPal account is required from your clients to complete payment. However, you can enable guest payment in your PayPal settings here. To learn how to connect your Bookwhen account with PayPal, click here.

We've written an article that goes into further detail on the differences between PayPal and Stripe here.

  • Worldpay (UK & IE Only) - Please note the initial setup can be more involved than connecting with Stripe or PayPal. To learn how to connect your Bookwhen account with Worldpay, click here.

Further information about online payments:

  • You can read about the fees charged by payment gateways here.

  • You can read about the countries and currencies supported by your payment gateway here

  • You can read about setting up payments here

  • You can find the requirements for taking payments online here.


Offline payments

You can also provide your bookers with the choice to pay offline. This option is explained in further detail here.

Offline payments are customisable instructions presented to the customer at the checkout and in the booking confirmation email they receive.

For example:

Once payment is received, you can mark the booking as paid by following these instructions.

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