• Attendees - This is anyone who will attend your event, usually (but not necessarily) the person who makes the booking.


  • Block booking discount - A discount is automatically applied to your booker’s purchase when they select a specified number of tickets in one transaction.

  • Booking form fields - These fields determine what information your bookers provide to you when making a booking.

  • Bookings - Bookings are generated when a booker reserves a ticket(s). They are categorised into three statuses.

  • Booker - This is the person who places the booking. They must provide an email address to complete the booking. In some cases, a booker may not attend an event (for instance, if a parent books for a child).


  • Cancelled - Your booker’s booking has been cancelled, and they may be due a refund. 

  • Checkout - Your booker reached the checkout stage but has not completed the booking

  • Class passes - When purchased, these allow your bookers to redeem a place on a specified number of events within a time frame you decide.

  • Complete - Your booker has booked onto one of your events and either paid online or offline.

  • Course tickets - A course is a series of events collected together into one programme. These tickets give your customers a place for each event on your course when purchased.


  • Discount codes - You can create these for your bookers to redeem when making bookings. They can represent a percentage reduction or a monetary value and are entered at checkout to secure the reduction. 

  • Discount sets - These are useful if you wish to create parameters for discounts to be applied over multiple events. Each discount set will include one or more discount codes. 


  • Entry - This is what you create to add events to your schedule. An entry can be one event or a recurring series. Separating different events into other entries can be an excellent way to keep them organised. 

  • Event - This could be a class, a course, a workshop, or whatever you want your customers to book on Bookwhen.


  • GDPR - The General Data Protection Regulation was introduced across Europe in 2018. It outlines a series of compulsory practices for processing your and your booker’s data. You can read Bookwhen’s GDPR policy here [link]. 



  • Payment gateway - The service you use to collect online payments from your bookers. You must have an account with a payment gateway to collect payments through Bookwhen, and most of our customers use Stripe, Paypal, or Worldpay; Stripe is our recommended provider.

  • Public Pages - This is the area of Bookwhen that you will share with your bookers. Each public page links to a corresponding schedule page. You can find the share link on your schedule page. [screenshot - URL]


  • Schedule page - Where you create, edit and view details for your events. Any published events will appear on your public page.


  • Tickets - You can make these available to book for each event, allowing your customers to secure their place. You can create multiple tickets types for each event, catering to different levels of participation, discounts for multiple purchases, or whatever your requirements may be.

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