• Attendees - This is anyone who will attend your event, usually (but not necessarily) the person who makes the booking.


  • Block booking discount - A discount is applied to your customer’s purchase automatically when they select a specified number of tickets in one transaction.

  • Booking form fields - These fields determine what information your customers provide to you when making a booking.

  • Bookings - When a customer clicks to reserve a ticket (or number of tickets), then a booking is created. Bookings are categorised in three statuses.

  • Booker - This is the person who places the booking. They must provide an email address to complete the booking. In some cases, a booker may not attend an event (for instance, if a parent books for a child).


  • Cancelled - Your customer’s booking has been cancelled and they may be due a refund. 

  • Checkout - Your customer reached the checkout stage but has not completed the booking

  • Class passes - When purchased these allow your customers to redeem a place on a specified number of events within a time frame that you decide.

  • Complete - Your customer has booked onto one of your events and either paid online or agreed to pay at a later date.

  • Course tickets - A course is a series of events that are collected together into one programme. When purchased, these tickets give your customers a place for each individual event on your course.


  • Discount codes - You can create these for your customers to redeem when making bookings. They can represent a percentage reduction or a monetary value and are entered at checkout to secure the reduction. 

  • Discount sets - These are useful if you wish to create parameters for discounts to be applied over multiple events. Each discount set will include one or more discount codes. 


  • Entry - This is what you create to add events to your schedule. An entry can be one event or a recurring series. Separating different types of events into different entries can be a good way to keep them organised. 

  • Event - This could be a class, a course, a workshop, or whatever you want your customers to book on Bookwhen.


  • GDPR - The General Data Protection Regulation was introduced across Europe in 2018. It outlines a series of practices which must be followed when processing yours and your customer’s data. You can read Bookwhen’s GDPR policy here [link]. 



  • Payment gateway - The service you use to collect online payments from your customers. You must have your own account with your payment gateway to collect payments through Bookwhen and most of our customers use Stripe, Paypal, or Worldpay.

  • Public Pages - This is the area of Bookwhen that you will share with your customers, each public page is linked to a corresponding schedule page. The share link can be found on your schedule page. [screenshot - URL]


  • Schedule page - Where you create, edit and view details for your events. Any published events will appear on your public page.


  • Tickets - These can be made available to book for each event, allowing your customers to secure their place. You can make multiple types of tickets available for each event, catering to differing levels of participation, discounts for multiple purchases, or whatever your requirements may be.

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