š” Please note: You cannot add or edit attendee email addresses once the booking is completeĀ unless they areĀ invalid. We suggestĀ cancellingĀ andĀ re-booking as the admin and entering the correct email address.
You can update attendee details to ensure customer information remains accurate, including names, contact information, and booking-specific data. This article explains how to edit and update attendee details to maintain accurate records.
Updating the customer information as an admin user
To update customer information on a booking:
Select Bookings from the left-hand menu on your account.
Add your search criteria into the top bar, for example, either:
Add the booking reference number (consisting of 5 random letters and numbers, i.e. Y7XX4) in the Search field and select the Search button, or
Add their name or email address in the Search field, then select the Search button.
Ensure you select a date range, as past dates will not show. To do this, select the Start date field and then a date from the calendar pop-up.
After generating the results, select the booking reference number:
Select Edit details next to the attendee that you'd like to edit:
You can amend their information, such as name or telephone number, and any other additional form fields that were present during booking:
When you have finished editing, select Save changes.
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