Skip to main content

Pre-launch checklist: What to check before going live

Make sure your schedule and settings are ready before opening bookings

Anni avatar
Written by Anni
Updated over 2 weeks ago

If you're preparing for a big launch or reopening bookings after a break, this checklist will help you feel confident that everything’s set up correctly before going live.

This article covers:


Key settings to double-check ✅

Before sharing your schedule, it's worth reviewing the following settings:

  1. Checkout reservation period

    • This controls how long a customer has to complete their booking once they’ve selected Book now. For busy launches, a slightly longer period (e.g. 10–15 minutes) can give people enough time.

    To open the settings and review the period, select Settings, then Booking preferences from the left-hand menu on your account, then Edit next to Booking:

    Booking preferences screen with an arrow pointing at the 'Edit' button

  2. Waitlist interval

    • This controls how long a waitlisted customer has to book when a space becomes available. For launches with high demand, a shorter window (e.g. 10 minutes) can keep the process moving.

    To open the settings, select Settings, Booking preferences from the left-hand menu on your account, then Edit next to Waiting list:

  3. Require a Booker account

    • If you want customers to create a Booker account before registering, ensure you communicate this to them in advance. You can include a reminder in your event description.

    To edit the event description, select Scheduling from the left-hand menu on your account, the entry from the schedule list, then Edit entry. From here, select the information tag and add the requirement into the Description field:

    Information tab of the entry settings with an arrow pointing at the 'Description' field

    Once added, make sure you save your entry settings.

  4. Payment and confirmation settings checks:

  5. Ticket transfers

    • Check that your tickets allow for transfers if you plan to offer this option after booking.

    To check the settings, select Settings, then Booking preferences from the left-hand menu on your account. Then select Edit next to Cancellations, Transfers & Refunds:

    Cancellations, Transfers & Refunds section with an arrow pointing at the 'Edit' button


Final schedule review 👀

Event details

  • Are all your events published and displaying correct information?

  • Do the dates, times, and locations match what you’re offering?

  • Have you added clear ticket names and prices?

Entry-level settings

If you're reusing entries or templates, make sure to check:


Test your booking journey 🎟️

Before launch, it's a good idea to walk through the booking journey as a customer:

  • Try booking an event with a real or test ticket

  • Make sure the form questions appear correctly

  • Check the confirmation email that’s sent afterwards

  • Review the event from the customer portal, if enabled

💡 Tip: If you're using Stripe, you can set a test ticket price (e.g. £1) to check payments are working correctly.


Final tips before launch 💡

  • Use your event description to set expectations and explain next steps

  • Share your booking page with a trusted colleague or friend to get feedback

  • Announce your launch date and time in advance to avoid surprises

  • Keep your support message handy in case anyone needs help booking

  • Share the booking help article with your customers

When you’re ready to open bookings, publish your events and share your public page link. Good luck, you’ve got this! 🚀


💬 Need extra help?

  • For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.

  • Prefer email? Send us an email instead.

Thank you! 🕺

Did this answer your question?