Bookwhen

Learn why red lines appear in your schedule list

Red lines – 'Not in Schedule'

Steps to fix technical issues in your browser

General browser troubleshooting

Learn why keeping your browser up to date improves your Bookwhen experience

Browser support

Learn how to fix capacity problems caused by duplicate, cancelled, or past dates

How to resolve capacity display issues in course entries

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Fix common issues and get things working again.

Troubleshooting

Learn what to do if you or your customers stop receiving emails from Bookwhen

FAQ: Not receiving emails

Learn what to do when customers have booking issues

FAQ: What to do when customers have issues booking

Learn how to ensure your event and tickets are visible to customers

FAQ: Why isn't my event showing on the public page?

Learn how to avoid frequent scheduling and booking errors

FAQ: Common mistakes

Learn what to check when your passes aren’t appearing for customers

Passes not showing on your booking page or schedule

Answers to common questions about unpaid bookings and how to make payments required during checkout

FAQ: Why are bookings completed without payment?

Answers to common questions about URLs not appearing as clickable links

FAQ: Why pasted URLs appear as plain text on your website

Learn how to identify and resolve problems attendees encounter with reCAPTCHA

Troubleshooting reCAPTCHA issues reported by attendees

Learn what different error messages mean and how to resolve them

Error messages

Troubleshooting FAQs

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" target="_blank" rel="nofollow noopener noreferrer">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" target="_blank" rel="nofollow noopener noreferrer">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

Log in to your Bookwhen account

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