✨ Please note: Payments can only be taken on the Lite plan or above.
This article covers:
Online payments
You can advertise prices and accept online payments on your trial or any paid plans. To accept online payments, you'll need to sign up with one of our approved payment providers: Stripe or PayPal.
Your chosen provider takes a small transaction fee for its online payment infrastructure. The payments from your customers go directly into your payment provider account, which you can withdraw as per your chosen provider's terms.
💡 Please note: We (Bookwhen) do not charge you any additional costs beyond your chosen plan's subscription cost. We also do not receive any revenue or incentives from your payments or the available payment providers.
Available payment providers on Bookwhen:
Stripe is quick to set up, and customers can pay by card during checkout.
Often, PayPal requires your customers to have a PayPal account to complete payment. However, you can enable guest payment in your PayPal settings.
⚠️ Please note: Worldpay is no longer available for new sign-ups.
Useful articles about online payments:
Offline payments
You can offer your customers the choice to pay manually offline, such as cash, direct debit, cheque, etc. The offline payment options are customisable, and customers can review their options during checkout or in their booking confirmation emails.
Example offline payment instructions
"Please make your payment in cash on arrival or via bank transfer to the following details:
Account number:
Sort Code:
Thank you."
Recording a payment
Once you receive payment, you can mark the booking as 'paid'.
💡 To note: As offline payments are taken and managed outside of Bookwhen, you must manually record the payment on your account or chase your customer for any outstanding payments.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
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