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You may wish to sell another product alongside your tickets on Bookwhen. For instance, fitness instructors sell glow sticks for dance-themed classes, or activity instructors offer t-shirts as souvenirs of the day. Whatever your event, there is usually an 'extra' you can offer to complement your event and increase your profits.

Bookwhen doesn't currently have an add-on or shop feature. However, it is possible to provide add-ons if you set up your tickets correctly.

This article covers:

How to sell 'extras'

To sell extras through Bookwhen, you need to ensure that every ticket you sell is linked to one attendance, even if this includes an add-on product.

For instance, if you are selling one add-on (let's say a t-shirt), you could create the following two tickets:

  • Standard Entry = £10

  • Standard Entry + T-Shirt = £15

Each option offers one attendance to your bookers, and each ticket indicates one attendee to the system.

If you have multiple types of tickets, then you may need to ensure that you offer an 'extra' option for each ticket type.

For example:

  • Standard Entry = £10

  • Beginner Entry = £8

  • Standard Entry + T-Shirt = £15

  • Beginner Entry + T-Shirt = £13

Along the same lines, if you wanted to sell multiple extras, e.g. T-Shirts (£5) and gardening gloves (£6), you would need to cover every possible combination for your bookers, so your ticket options would be:

  • Standard Entry = £10

  • Standard Entry + T-Shirt = £15

  • Standard Entry + Gardening Gloves = £16

  • Standard Entry + T-Shirt + Gardening Gloves = £21

Considering attendees and attendance when selling tickets

This section explains why you cannot simply add another ticket to your entry if you want to sell a supplementary item (which will not occupy an attendee space at your event).

As mentioned above, Bookwhen is designed primarily to sell tickets for events. Because of this, every ticket you offer is associated with at least one attendee (there can be more than one attendee per ticket with Group tickets).

For example, if you were to set up two tickets for your event, this would cause problems:

  • Standard Entry = £10

  • T-shirts = £5

A booker could purchase both in one transaction, expecting to attend the event and receive a T-Shirt when they arrive. However, as far as Bookwhen is concerned, each of the above tickets brings one attendee to your event.

With the system expecting two attendees, you could encounter the following problems:

  • Your event becomes fully booked because your 'maximum event size' has been reached even though the actual attendees that will come along are lower than your limit. So, five people purchasing a Standard ticket + T-shirt = 10 attendees on the system, even though only five people will walk through the door.


  • Any Attendee booking form fields you have set up will be asked multiple times of single attendees. For example, if you have set up an 'Attendee name' field, anyone buying a Standard ticket + T-Shirt will be asked for their name for each ticket.

This article is part of an ongoing series to empower you to get the most out of your Bookwhen subscription. We love hearing from our customers. Please do get in touch and let us know your feedback ✨

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