This article covers:
How to access your event bookings
You can manage all your bookings in one place within the Customer Portal, including upcoming, cancelled, and past events, as well as any joined waiting lists.
To do this:
Log in to your account and select Events from the top right-hand corner.
Use the tabs to toggle between your Upcoming events, Waiting list, Cancelled events and Past events:
Upcoming
The Upcoming tab is where you can view all of your upcoming booked events.
Depending on your event organiser's T&Cs/settings, you can select Manage next to each booking to transfer/cancel your ticket:
Options drop-down menu
The Options drop-down menu has five different options to choose from:
Event details
The event details may vary depending on the event organiser's settings but can include attendee information, event-specific details, and location information.
You can also open your event organiser's page by selecting the hyperlink underneath the event details:
Order details
The order details page includes the booking reference, date of purchase and total cost of the booking:
View responses
The responses page includes any attendee information you input during the checkout process, order number and contact information of your event organiser:
Contact organiser
The Organiser details page displays the business name and any additional contact details the event organiser has provided. This may include an email address, website, or social media links.
Book again
When you select Book again, you will be redirected back to the event organiser's page where you booked the original ticket.
Cancelled
The Cancelled tab is where you can review all of your cancelled events:
Rebooking
If you'd like to rebook the cancelled event, select Book again:
Options drop-down menu
The Options drop-down menu has four different options to choose from:
Event details:
Access all details related to your event, including attendee information, event specifics, and location details. These may vary depending on the event organiser’s settings. You can also open the organiser’s booking page by selecting the hyperlink under the event information.
Order details
Find your booking reference, purchase date, and total cost.
View responses
Review the information you entered during checkout, including attendee details, order number, and your event organiser’s contact information.
Contact organiser
Find the event organiser’s contact details for any questions about your booking.
💡 Please note: Your event organiser's T&Cs may vary, and if you are entitled to a refund, the event organiser will action this.
Past
The Past tab allows you to review all of your past events, including which ones you attended and with whom.
Any names highlighted with a person icon next to them represent a child attendee:
Options drop-down menu
The Options drop-down menu has four different options to choose from:
Event details
Access all details related to your event, including attendee information, event specifics, and location details. These may vary depending on the event organiser’s settings. You can also open the organiser’s booking page by selecting the hyperlink under the event information.
Order details
Find your booking reference, purchase date, and total cost.
View responses
Review the information you entered during checkout, including attendee details, order number, and your event organiser’s contact information.
Contact organiser
Find the event organiser’s contact details for any questions about your booking.
Waiting list
The Waiting list tab is where you can review all the waiting lists you've joined.
The Options drop-down menu has two options:
Event details
Review the event details, including the location of the event and what number on the list you were when you joined:
Leave waiting list
To leave the waiting list, select the red Leave waiting list button. To go back, select Stay on waiting list.
💬 Any questions? Please reach out to your Event Organiser directly.