✨ Please note: Discount sets, costs and payments are available on the Lite plan or above.

You may want to offer your bookers a voucher either as a refund credit or gift voucher.

Suppose your bookers would like to buy a ticket for a specific activity on behalf of someone else. In that case, we recommend they purchase a ticket, usually with their details, including the attendee details. This will ensure the gift is purchased without the recipient's knowledge. At the appropriate time, you can forward the recipient the booking confirmation email containing all the relevant event information.

This article covers:


Gift Vouchers

If a gift voucher best suits your needs, you can create a discount code via Sales tools and select Discounts. You can find more information about discount codes in our help article here.

For a voucher, you must ensure the discount can only be used once by entering '1' in the How many times can the code be used? field:

💡 Please note that you can set discount codes against a pass instead of a ticket. You can also create multiple voucher codes at once by separating them with a comma, as shown above.


Selling a voucher

  • Via Bookwhen - You could set up a 365-day event so that it stays at the top of your schedule page. You could name this 'Vouchers' or something similar. You can then include different voucher values as separate tickets.

  • In the post-booking information, ask the booker to contact you after purchase (quoting their booking code).

  • Upon receiving this email, you can create a unique discount code for them to redeem or pass on a code you have already made. Creating non-time-specific entries is explained further here.


Via PayPal or Stripe

You may invite bookers to pay a chosen amount of money by linking a generic 'send money' or 'voucher' function provided by your payment processor (e.g. PayPal, Stripe). You could even give this link in your Bookwhen public page (see here for help on customising this). Whenever you receive a payment for a voucher, you can then create a voucher for that value (e.g. £15) using a unique discount code (as described above). Finally, share the discount code with your booker to be used at their convenience.

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