It's possible to cancel a ticket or transfer it to another event in your schedule. As an admin, none of your cancellation or transfer restrictions for customers apply and you can transfer tickets from dates in the past to new dates.

You can learn more about setting cancellation and transfer restrictions for your customers here and we also have advice specifically for your bookers here.

Cancelling or transferring a ticket

1. Head over to your Bookings page.

2. Locate the booking that you'd like to cancel and/or transfer tickets for, by using the search options at the top:

3. Once you've identified the booking, select the booking reference (e.g. XYRDR):


4. Select Ticket Options next to the ticket and then select either:

  • Transfer Ticket. This will give you an option to pick the entry you want to transfer to, followed by a list of available dates. Ticket transfer might not always be available, see below for more information.

  • Cancel Ticket. Cancelling someone's ticket will not result in an automatic refund. Processing refund is explained further here.

Once you confirm, Bookwhen will email the customer to inform them of the cancellation or transfer.

Please note, ticket transfers will not work for the following conditions:

  • When attempting to transfer to a ticket with a higher value.

  • If the date you're transferring a ticket to is in the past.

  • If you're transferring group tickets with different attendee numbers.

  • If you're a Free plan user.

You can read more about transferring these ticket types in our support article here.

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