This article covers
- Event cancellation
- Revoking a cancellation
- Notifying your customers
- Refunding or compensating your customers
Event cancellation
If you need to cancel an event, there are a few of different ways to do so, depending on how your event is set up. If instead of cancelling you with to just remove or unpublish your event, you can read how to do that here.
1) Cancelling a single event
To cancel an event, click on the date and time on your schedule so it becomes highlighted in yellow. Then, using the blue drop-down arrow, click on 'Cancel event'
2) Cancelling multiple or all events
This is done the same way as described in 1). You will need to repeat the process for each date and time you wish to cancel.
3) Cancelling single date in a course
To cancel a single event in a course, highlight the course in your schedule by clicking on it, which will show you all course dates on the right. Then, click on the 'Attendee list' icon of the date you wish to cancel.
This will bring up the attendee list for that event. In our example, there are no attendees yet. You can then cancel the event using the 'Options' dropdown:
4) Cancelling all dates in a course
To cancel an entire course, and all its dates, you will need to follow 3) for each date and time.
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Once you've clicked that cancel button...
You will be given the option to input a cancellation message which will be displayed on the public page when a customer views the event:
A few notes:
- Cancelling an event does not notify anyone who is booked on
- Existing bookings remain in tact so you can decide if you wish to cancel and refund, or transfer customers tickets to a different event
- This action will only cancel that single event, and won't have any affect on the rest of your events, even if they live within the same entry.
This is how the cancellation will be displayed to your customers:
Tickets will be visible but not selectable.
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Reversing an event cancellation
If circumstances have changed or you cancelled an event by accident, you can revoke the cancellation in the same place as outlined in the above steps:
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Notifying your customers
While we don't yet offer a feature to send an automatic cancellation email from the system, you do have the option to copy your attendees email addresses easily into your own email system. To do so, navigate to the attendee list for your event, then click the Options drop down, and click 'View email list'
You will then be able to easily copy your email list and BCC them into your own email tool, to email everyone at once:
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Refunding or compensating your customers
You have a few different options once you've decided to cancel your event:
- You can cancel the customers booking / ticket and issue a refund via your payment method
- You can transfer the customers ticket to a different event, either by using our transferring tool, or if it's a special ticket (e.g. course or group ticket), cancelling and rebooking them manually
- You can offer a discount code of the value they paid, to redeem against a future ticket.