This article covers:
Removing a single event from a recurring schedule
There can be a variety of reasons why you may need to remove a single event date/time from your recurring schedule, such as unforeseen circumstances or wanting to limit your availability over a holiday period etc.
To do so, navigate to the Scheduling page and select the event you wish to remove. Select the down arrow next to Edit entry and select Remove this single event:
💡 To note: This option will not be available to you if you only have one date in the entry. In this case, you will need to delete the whole entry.
To avoid scrolling through all your dates on the schedule page, you can also locate the next upcoming date in the recurrence from within the Dates & Times tab of your entry.
To do this, select it in the schedule list, then Edit Entry, then the Dates and Times tab:
From here, select the date, then Remove this date/time from the schedule:
If there is a booking history (complete or checkout) on the removed event, it will continue to show in red on your schedule but won't be visible to customers.
💡 To note: Removing an event does not cancel any existing bookings, so you may wish to either cancel and refund or transfer customers' tickets to a different event. We will not send Reminder emails (Standard Plan or above) for removed events.
Unpublishing an event or entry
All dates and times in an entry
If you wish to still have editing access to an entry but want to hide it from your customers, you can unpublish the entire entry in the settings.
To do this, select the Information tab of your entry, then slide the Published toggle to the left:
💡 This will unpublish all dates within this entry.
A single date/time in an entry
If you'd like to unpublish a single date/time in an entry, you can do so from the scheduling page by selecting the event and then the drop-down menu next to Edit entry. From here, select Unpublish this single event:
If unpublishing a date in a course, you can do this via the attendee list. To do this, select the course from your scheduling list, then the attendee list button 👨👩👧👦 :
From here, select Options. then Unpublish this single event:
💡 To note:
Unpublishing an entry does not affect existing bookings, and reminder emails (Standard Plan or above) will still continue to be sent.
Unpublished dates on a course will still count towards the overall course ticket price, meaning if you have added a pro-rated discount, your overall cost may be affected. In such cases, we advise you to remove the past/unpublished dates completely.
Republishing an event
You can republish an event in the same place as described in the above examples. Instead, you'll have the option to Publish this single event:
Deleting an entry (and all dates within it)
If your entry only has a single event, or you wish to delete all the events within an entry, you can delete it by selecting the entry from your scheduling page and then Edit Entry. From here, select the More options tab, then Delete this entry:
💡 To note:
Once hard-deleted, you won't be able to transfer your customers' tickets. If this happens, please cancel and rebook.
💡 If you accidentally delete an entry, please contact support. We can usually recover it within 48 hours.
Further options you may wish to consider:
Changing the date or time of an event
If you haven't taken any bookings for an event, you can change it to a different time or date within the Dates & Times tab of your entry rather than removing it entirely.
To do this, select the date, then Separate this date/time from the recurrence:
Then adjust the date/time before selecting Save:
If you need to change the date/time of an event that already has bookings, you can do so with our reschedule feature, which carries all bookings across to the new date/time.
Cancelling an event
If you have already taken bookings for an event and wish for it to remain visible on your public booking page with a cancellation note, you can learn how to do this here.
💡 To note: Reminder emails are not sent for cancelled or deleted events or entries.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
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Thank you! 🕺