This article covers:
Removing a single event from a recurring schedule
You might need to remove a single event date/time from your recurring schedule for many reasons, such as unforeseen circumstances or reduced availability during a holiday period.
To remove an event:
Open the relevant Scheduling page and select the event you want to remove.
Select the down arrow next to Edit entry, then choose Remove this single event.
💡 To note: This option will not be available if the entry only has one date. In this case, you will need to delete the whole entry.
You can quickly find the next upcoming date in the recurrence without scrolling through all the dates on the Scheduling page by using the Dates & Times tab.
To do this:
Select the entry from the schedule list, then Edit entry:
Select the Dates & Times tab, the date you wish to remove, then Remove this date/time from the schedule:
If the removed event has a booking history (complete or checkout), it will still appear in red on your schedule but will no longer be visible to customers.
💡 To note: Removing an event does not cancel any existing bookings. You may want to cancel, refund, or transfer customers' tickets to another event. Reminder emails (Standard Plan or above) will not be sent for removed events.
Unpublishing an event or entry
💡 Please note: Unpublishing an event means that customers with the event link will no longer be able to access it.
All dates and times
You can unpublish an entry in the settings if you want to keep editing access to it but hide it from customers.
To do this:
Select the entry from your Scheduling page, then Edit entry:
Select the Information tab of your entry, then slide the Published toggle to the left.
💡 This will unpublish all dates within this entry.
A single date/time
To unpublish a single date/time in an entry:
Select the entry from your Scheduling page, the drop-down menu next to Edit entry, then Unpublish this single event:
Unpublishing a single date on a course
To unpublish a date in a course, select the course from your scheduling list, then the attendee list button 👨👩👧👦 :
Select Options, then Unpublish this single event:
💡 To note:
Unpublishing an entry does not affect existing bookings, and reminder emails (available on the Standard Plan or above) will still be sent.
Unpublished dates in a course will still count towards the overall ticket price. If you’ve applied a pro-rated discount, this may affect the total cost. In such cases, we recommend removing the past/unpublished dates.
Republishing an event
To republish an event:
Select the entry from the relevant scheduling page
Select the drop-down menu next to Edit entry, then Publish this single event:
Deleting an entry (and all dates within it)
If your entry only has a single event or you want to delete all events within an entry:
Select the entry from your Scheduling page, then Edit entry:
Open the More options tab, then Delete this entry:
💡 To note:
Deleting an entry does not cancel any existing bookings, so you may want to cancel and refund or transfer customers' tickets to another event.
Once an entry is permanently deleted, you can no longer transfer tickets. In such cases, please cancel and rebook the tickets.
If you accidentally delete an entry, please contact support. We can often recover it within 48 hours.
Further options
Changing the date or time of an event
Select the entry from your scheduling list, then Edit entry:
Open the Dates & Times tab, select the date from the list, then Separate this date/time from the recurrence:
Adjust the date/time as needed, then select Save:
If you need to change the date/time of an event with bookings, use our reschedule feature. This will automatically move all bookings to the new date/time.
Cancelling an event
💡 To note:
Reminder emails are not sent for cancelled or deleted events or entries.
If you delete an entry or specific dates from an entry with confirmed bookings, the bookings will remain, but they will no longer be linked to the event.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
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Thank you! 🕺