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Booker: Customer Portal Overview
Booker: Customer Portal Overview

Learn how to access your bookings, make amendments and contact your Event Organiser

Anni avatar
Written by Anni
Updated over a week ago

This article covers:


What is the Customer Portal

The Customer Portal was designed to streamline how to access and manage your bookings in one place.

To access it, you need to ensure that you create an account when you make a booking.

If you have already made a booking but haven't created an account, you can request a password reset to action this at a later date.


How you can access the portal

You can access the portal in a few ways:

Booking confirmation email

You can access the portal directly through your booking confirmation email by selecting View booking within the email:

This directs you straight to the portal:


Logging in directly from your page

The login option is located in the top right-hand corner of your event organiser's page:

When selected, you can log in by filling out your email address and password before selecting Log in:


Logging in directly from Bookwhen's main marketing page (www.bookwhen.com).

The login option is located in the top right-hand corner of the page:

Once selected, a window pops open. Please ensure that you choose Booker Account, where you can fill out your email address and password, then select Log in:


What you can do within the portal

The portal has three main sections: Events, Memberships and Passes.

Events

You can view your upcoming, cancelled and past bookings, as well as any waiting lists you've joined, by toggling between the options:

From here, you can select the three dots next to your booking to view booking details and transfer/cancel your ticket (depending on your event organiser's T&Cs/settings):

Under the Waiting list tab, you can select the three dots to view the event details and the option to leave the list.


Memberships

If your event organiser offers a membership option and you have purchased one, you can use this section to manage your subscriptions by viewing your active and inactive memberships.

You can select the three dots next to your membership to view your invoices, update card details and cancel your membership:


Passes

If your event organiser offers a pass option and you have purchased a pass, you can use this section to view your active and inactive pass details.

When you select the Details hyperlink next to a pass, you can view the details associated with the pass.

For example, the purchase date, how many uses the pass includes/how many uses you have remaining and what page/events the pass can be redeemed against:


Managing your account

You can manage your account by selecting the person icon 👤 in the top right-hand corner:

Within your account, you can update your email address, change your password and delete your account:


💬 Any questions? Please reach out to your Event Organiser directly.

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