Tickets, Discounts & Passes

How to set up tickets, discounts, passes and other promotions for your events

33 articles in this collection
Written by Jen, Eloise, and Anni

Changing prices

Learn how to change the price of a ticket or pass from a set date

Written by Anni
Updated over a week ago

Tickets

Tickets & Costs

Create tickets for your events and determine costs, availability and payment options

Written by Jen
Updated over a week ago

Cancelling and rebooking

Learn how to cancel and rebook a ticket

Written by Anni
Updated over a week ago

Cancelling and transferring tickets

How to cancel and transfer tickets as an admin

Written by Jen
Updated over a week ago

Offering different ticket types

The booking options you can give to your customer when creating your event

Written by Jen
Updated over a week ago

Courses

This article will guide you on how to offer your customers the option to book a series of events.

Written by Jen
Updated over a week ago

Group/Family tickets

Create a ticket type that gives access to your event for groups of 2 or more people

Written by Jen
Updated over a week ago

Donations or Pay As You Feel tickets

How to let your customers decide how much they'd like to pay for a class

Written by Jen
Updated over a week ago

Setting up sibling or friend tickets

How to set up sibling, twin, or 'bring a friend' offers using group tickets

Written by Jen
Updated over a week ago

Trial tickets

Use a new entry, ticket type or discount code to offer a trial session for your bookers

Written by Eloise
Updated over a week ago

Exclusive tickets

How to offer exclusive tickets to your members

Written by Anni
Updated over a week ago

Creating an Early Bird / Advance Ticket

Give your customers a discount when they book your events quickly

Written by Jen
Updated over a week ago

Hiding your ticket availability

Learn how to hide your ticket availability

Written by Jen
Updated over a week ago

Ticket transfer restrictions

How to restrict how far into the future a booker can make a ticket transfer and if multiple transfers are allowed.

Written by Jen
Updated over a week ago

Offering credit

How to issue discount codes as 'credits' for bookers to use on future ticket purchases

Written by Jen
Updated over a week ago

Sell 'extras' - products that complement your event.

How to offer add-on items to your events

Written by Jen
Updated over a week ago

Restrict when tickets are available & when events are revealed

Learn how to restrict when tickets become available and when they close, and how far in the future events appear on your schedule.

Written by Jen
Updated over a week ago

How to offer priority booking to your bookers

Give groups of bookers first access to your events using Bookwhen's password protection feature

Written by Jen
Updated over a week ago

Adding VAT to ticket costs

How to add a percentage fee to tickets

Written by Anni
Updated over a week ago

Prorate your course ticket prices

How to automatically reduce the cost of your course ticket as each date passes

Written by Jen
Updated over a week ago

Taking a deposit for your event

How to use existing Bookwhen functionality to take deposit payments

Written by Jen
Updated over a week ago

Discounts

Discount codes

How to create discount codes and restrict their usage

Written by Jen
Updated over a week ago

Bulk booking discounts

How to set up automatic discounts for bookers' bulk buying multiple tickets up-front

Written by Jen
Updated over a week ago

2 for 1 discount options

Learn how to set up a 2 for 1 offer to your bookers

Written by Anni
Updated over a week ago

Using multiple discounts

An explanation of what happens when a booker applies multiple discounts during the same booking

Written by Jen
Updated over a week ago

Create a promotional discount and encourage newcomers to attend your events

How to create a special offer to share in marketing materials and entice new bookers

Written by Jen
Updated over a week ago

Offering referral discounts to bookers

Add extra value for bookers who encourage others to attend your events

Written by Jen
Updated over a week ago

Vouchers

How to sell vouchers and create voucher codes for bookers to redeem.

Written by Jen
Updated over a week ago

Passes

Passes

Let your bookers purchase blocks of tickets to redeem against future bookings

Written by Jen
Updated over a week ago

Pass troubleshooting

Learn what steps to take when investigating pass errors

Written by Anni
Updated over a week ago

Managing your booker's passes

How to make changes to your bookers passes after purchase

Written by Jen
Updated over a week ago

Pass deletions and cancellations

What to do if you need to withdraw or revoke a booker's pass

Written by Jen
Updated over a week ago

Pass reporting

How to download a report of your purchased passes

Written by Jen
Updated over a week ago