Bookwhen

Learn how to change the price of a ticket or pass from a set date

Changing prices

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How to set up tickets, discounts, passes and other promotions for your events

Tickets, Discounts & Passes

Create tickets for your events and determine costs, availability and payment options

Tickets & Costs

Cancelling and rebooking

How to cancel and transfer tickets as an admin

Cancelling and transferring tickets

The booking options you can give to your customer when creating your event

Offering different ticket types

This article will guide you on how to offer your customers the option to book a series of events.

Courses

Create a ticket type that gives access to your event for groups of 2 or more people

Group/Family tickets

How to let your customers decide how much they'd like to pay for a class

Donations or Pay As You Feel tickets

How to set up sibling, twin, or 'bring a friend' offers using group tickets

Setting up sibling or friend tickets

Use a new entry, ticket type or discount code to offer a trial session for your bookers

Trial tickets

How to offer exclusive tickets to your members

Exclusive tickets

Give your customers a discount when they book your events quickly

Creating an Early Bird / Advance Ticket

Learn how to hide your ticket availability

Hiding your ticket availability

How to restrict how far into the future a booker can make a ticket transfer and if multiple transfers are allowed.

Ticket transfer restrictions

How to issue discount codes as 'credits' for bookers to use on future ticket purchases

Offering credit

Sell 'extras' - products that complement your event.

Learn how to restrict when tickets become available and when they close, and how far in the future events appear on your schedule.

Restrict when tickets are available & when events are revealed

Give groups of bookers first access to your events using Bookwhen's password protection feature

How to offer priority booking to your bookers

Adding VAT to ticket costs

How to automatically reduce the cost of your course ticket as each date passes

Prorate your course ticket prices

How to use existing Bookwhen functionality to take deposit payments

Taking a deposit for your event

Tickets

How to create discount codes and restrict their usage

Discount codes

How to set up automatic discounts for bookers' bulk buying multiple tickets up-front

Bulk booking discounts

Learn how to set up a 2 for 1 offer to your bookers

2 for 1 discount options

An explanation of what happens when a booker applies multiple discounts during the same booking

Using multiple discounts

How to create a special offer to share in marketing materials and entice new bookers

Create a promotional discount and encourage newcomers to attend your events

Add extra value for bookers who encourage others to attend your events

Offering referral discounts to bookers

How to sell vouchers and create voucher codes for bookers to redeem.

Vouchers

Discounts

Let your bookers purchase blocks of tickets to redeem against future bookings

Passes

Learn what steps to take when investigating pass errors

Pass troubleshooting

How to make changes to your bookers passes after purchase

Managing your booker's passes

What to do if you need to withdraw or revoke a booker's pass

Pass deletions and cancellations

How to download a report of your purchased passes

Pass reporting

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