Bookwhen

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How to set up tickets, discounts, and other promotions for your events

Tickets & Discounts

Create tickets for your events and determine costs, availability and payment options

Tickets & Costs

Cancelling and rebooking

How to cancel and transfer tickets as an admin

Cancelling and transferring tickets

The booking options you can give to your customer when creating your event

Offering different ticket types

Learn how to change the price of a ticket or pass from a set date

Changing prices

Learn how to offer your customers the option to book a series of events under one ticket

Courses

Create a ticket type that gives access to your event for groups of 2 or more people

Group/Family tickets

How to let your customers decide how much they'd like to pay for a class

Donation tickets

How to set up sibling or friend offers using group tickets

Setting up sibling or friend tickets

Use a new entry, ticket type or discount code to offer a trial session for your bookers

Trial tickets

Give your customers a discount when they book your events quickly

Creating an Early Bird / Advance Ticket

Learn how to hide your ticket availability

Hiding your ticket availability

How to limit how many days ahead a customer can request a ticket transfer and whether multiple transfers are allowed

Ticket transfer restrictions

Learn a workaround on how to cancel or transfer a single date within a course entry

Cancelling or transferring a single date within a course

How to issue discount codes as 'credits' for customers to use on future ticket purchases

Offering credit

Sell 'extras' - products that complement your event.

Learn how to control when tickets become available, when they close, and how far in advance events appear on your schedule

Restrict ticket availability & when events are revealed

Give groups of customers first access to your events using Bookwhen's password protection feature

How to offer priority booking to your customers

Adding VAT to ticket costs

How to automatically reduce the cost of your course ticket as each date passes

Prorate your course ticket prices

How to use existing Bookwhen functionality to take deposit payments

Taking a deposit for your event

Learn what to do if a customer cannot attend a singular date on a course

FAQ: What to do if a customer cannot attend a date on a course

Learn how to set up your course for an online event

Setting up online courses

Learn how usage is counted, what happens on cancellation, and how exclusive access works

Pass use and exclusive ticket behaviour

Tickets

How to create discount codes and restrict their usage

Discount codes

How to set up automatic discounts for customers who bulk buy multiple tickets in one booking

Bulk booking discounts

Learn how to set up a 2-for-1 offer to your customers

2-for-1 discount options

Learn what happens when a customer applies multiple discounts during the same booking

Using multiple discounts

How to create a special offer to share in marketing materials and encourage newcomers to attend your events

Promotional discounts

Add extra value for customers who encourage others to attend your events

Offering referral discounts to customers

Learn how to sell vouchers and create voucher codes for bookers to redeem if you are on the Lite plan

Vouchers workaround

Discounts

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

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